What do you do best?

Every business does something well…and then there is the “other stuff” that must be done in order to support the primary focus of the business.

One of these vitally important business tasks is processing incoming checks, also known as “lockbox services.” A bank providing the lockbox service picks up the customer’s mail from a PO Box and deposits the customer’s checks on their behalf.

Sumner Bank & Trust received numerous requests for “lockbox services” from customers and prospects but were unable to provide these services profitably. They wanted to help their customers, but not at a loss.

InStream took over management of Sumner Bank & Trust’s lockbox service enabling them to get back to what they do best: banking. InStream picks up mail from a PO Box for Sumner Bank & Trust customers, deposits their checks, and makes available images of the checks and any supporting documentation (notes, remittance information etc.) All this data is available in a secure, web-based document management system. InStream can even provide a posting file to the customer’s accounting system to post the payments the same day they arrive.

Outsourcing these functions to InStream has allowed Sumner Bank & Trust to more aggressively pursue new opportunities in the lockbox space without having to implement a scalable solution internally. Problem solved!